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Frequently Asked Questions

       
What are your shipping rates and policies?
 
Upon checkout, you will be given a variety of shipping options via USPS or UPS to choose from (applicable charges will apply). Orders are processed Monday – Friday (except holidays). US Orders: Orders must be placed before 2.00PM Mountain Standard Time for same day shipping. Learn More...
 
How do you handle backorders?
 
If an item is not available at the time of purchase all other items will be shipped. Within the package will be a backorder card that when signed and returned to Lyon Healy West will give permission to charge your account for the backordered item(s) as well as additional shipping charges if applicable.
 
Do you accept returns?
 
All returns must have prior authorization. Email musicsales@lyonhealy.com. Music, books and harp strings are not returnable unless defective. All CDs and videos must be unopened and in their original plastic wrap unless defective. All merchandise must be returned within 30 days from the date of invoice. Learn More...
 
Who do I contact if I am interested in buying a harp?
 
If you are interested in purchasing a lever or pedal harp, please visit Lyon & Healy Harps at www.lyonhealy.com or Salvi Harps at www.salviharps.it. Product and contact information is available at each site.
 
What types of payment do you accept?
 
We accept Visa, MasterCard and American Express.
 
I would like to buy a specific piece of music either as sheet music or in a CD. What are my options?
 
Simply use our search engine! Type in the name of the piece of music or composer, such as Tango or Salzedo, and our search engine will list every piece of music, collection and recording that it is contained in.
 
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